What a mess! There’s some excellent advice posted here by freepers, but one thing I would like to add-document everything, and I mean EVERYTHING. Set up a file to keep everything in one easy-to-access place.
If you call someone, write down the phone number, date, time, name of the individual you spoke to, make notes of the conversation. Do the same if someone calls YOU.
If you go to an office, bring a notebook, take notes, get the person’s name and title, and after the meeting, send a memo to the individual. If the person is helpful, send a thank you note. This small courtesy may keep your problem on the top of the pile.
Save all correspondence, and print out all emails sent and received.
Hang in there. And good luck!!!