I would also contact the Attorney General’s office of both states and explain how you are having trouble filing a police report:
http://myfloridalegal.com/pages.nsf/main/3db2c79bd0ed84b585256cc9005a0a8c!OpenDocument
https://www.oag.state.tx.us/consumer/identity_theft.shtml
My thought has been — why doesn’t the lady at DCF contact the applicant and have him/her come into the office to pick up their first check?
You’ve been approved, come on down!
(sound of cuffs)