CARBONITE - customer reviews (stay away from this service!)

Better Business Bureau ^ | March 5, 2012 | Better Business Bureau

[Lancey Howard]

(Example, from December 2011)

"Trying to restore 100Gb+ and the restore keeps dying, and support people hung up me and disconnected from Chat and are totally useless, and software disconnects from service during a restore (based on the log file) and installation gets corrupted and have to un-install and re-install all over again. I have have been trying to restore my data for 1 week straight with a partial success. I finally had to go and restore one sub-directory at a time and do two - three sub-directories until it gets corrupted and have to restart the whole process over! How can a company stay in business?????? Software is so bad!"

[Lancey Howard]

Check out the link and read more. The site shows 19 "positive" reviews and 13 "negative" reviews. I figure most of the "positive" reviews were generated by company employees and agents.

[Lancey Howard]

Screw Carbonite.

[ken5050]

So wait a sec..are you saying it was OK when Rush flacked for Carbonite?

[EscapedDutch]

I sent them a message I will not renew my subscription, which is up in a few weeks.

Has anybody experience with Mozy?

[Lancey Howard]

By the way, for any noobs out there?
This thread is an example of “freeping”.

So the scumbag lefty rats want to boycott sponsors of a talk show host who only promotes traditional America and common decency?

Okay.

[rarestia]

Why do you all waste your time and money to backup “in the cloud?”

Go out and buy a 2 TB external hard drive. Plug it into your computer. If you’re using Windows 7, set up a back up (Control Panel > Backup and Restore). If you’re using an Apple product, set up the time machine.

This keeps your personal information local to you and it doesn’t eat up your Internet bandwidth.

[Lancey Howard]

So wait a sec..are you saying it was OK when Rush flacked for Carbonite?

Sure I am. And I support Jamie Curtis flacking for yogurt, too. And Michael Jordan flacking for underwear, too. And Matthew Broderick flacking for a car company. Etc.

[Sudetenland]

I would have to agree with the critics. If you have large amounts of data or information to back up, it takes forever--seriously. I have been attempting to back up about 1TB of data and over the course of a year, it has only managed about 200GB.

You are much better off spending your money on an external disc array and doing your backups locally without Carbonite. I'm lucky (or smart) and have mirrored each of my drives. I have decided to terminate my Carbonite contract and save the hassle and the inconvenience.

[driftdiver]

I’ve used Carbonite for several years and have used the restore process. The only problem I had was solved by re-installing the software.

The service works well. I’m canceling because of the reaction to Rush, not because their service doesnt work.

[brytlea]

Yes, we have a 2 terabyte drive in the back and wirelesssly back up with Time Machine all day long. Makes more sense than relying on someone else.

[Mr Ramsbotham]

Don’t forget to periodically archive your files onto some kind of hard media, such as DVD, then store those archives somewhere besides your house. This is in addition to your backup. You’ll probably never need the archives, but if a catastrophe strikes, you’ll be glad you made them.

[joesbucks]

So rush has for years pushed a substandard product that he was personally endorsing?

[Logical me]

Give this outfit my files. BS I save them on two external drives and never lost anything. Sometimes I copy a file I just worked on to the externals or I use another software to do as an automatic feature. Check out Silverkeeper or I use Superduper to save the entire HD as a clone with the ability to boot. Works for my mac.

[driftdiver]

I used to use a seagate external 1TB mirrored drive for backups.

Then some disgruntled employee at seagate pushed out a firmware update. Turned it into a brick.

No solution is perfect and the cloud is very good at some things. These tools back files up as you make changes to them and don’t require you to do anything.

[Islander7]

Hard Disk Portatile Clickfree 2,5" 1 Tb Backup Wireless C3- USB 3.0

Who needs Carbonite?

[rarestia]

I backup to a 2 TB disk on a ProFTPD NAS attached to my router which is then backed up to tape on my server. I’ve got my bases covered.

With 50 GB BDRs (BluRay Disks) available out there, you’re right, there’s no reason not to back up to media.

[Not A Snowbird]

I’ve had no problem at all with Carbonite’s service. FWIW.

[Lancey Howard]

So rush has for years pushed a substandard product that he was personally endorsing?

Apparently.

[US_MilitaryRules]

I have one of those seagate backup drives and it is stuck telling me my backup has failed. What a POS. I have to look for one that is infallible.

[libbylu]

Toll Free: 877-665-4466
I tried to call this number from their site this morning and the phone was answered by a recording of some hot and wet girls. Freaked me out. I didn’t try again.