Ok, I’m not a BB fanboy, but come on. I do think people whine too much. Yes, BB ought to issue gift cards for the screw up, but move along and stop taking everything as a personal assault. Sometimes thi gs get screwed up.
Exactly.
In life, there are disappointments. How you deal with those disappointments is a testament to your character.
My mother in law was distraught that a gift meant for me hadn't arrived. Did it matter? Not in the least. I already had everything I could ever want with me that morning: Family, a warm house, food, The Greatest Country in the World, and of course Salvation from my Lord Jesus Christ.
Sorry, but you take an order on 11/25 or whatever black friday was, and then cancel it on December 20th???? That’s crap... especially when we are talking things that aren’t in short supply...
Seriously you couldn’t fill an order for a Wii??? After a month? That’s not a supply chain issue, that’s Best Buy deciding you didn’t buy enough other stuff with that loss leader order, so we are going to not fullfil your order.
I have never been a best buy fan, ever, so this didn’t affect me, but I can assure you, this wasn’t a matter of they were hoping to fill these orders until they last minute, this was a matter of taking as many order as they could get knowing they never intended to fill them all, and cherry picking the ones to fill and rejecting the ones with lower margins. Imagine if your brick and mortar store did this to you..
You walk into buy that sale item, and that’s all, but when you go to leave, they won’t let you buy it because you didn’t buy anything else....
No one would stand for that, yet because they did this online, its okay? Hopefully folks will learn and just not shop at Best Buy and they will go the way of Montgomery Ward.
I had an issue where I bought a Sony a66 camera online with in store pickup. The camera was very hard to find as floods have stopped production. But I found one bought it with IN STORE Pickup and the store didn’t have it. Neither did their warehouse. So I asked what this guy was going to do to fix this and he gave me $50 gift certificate. And I didn’t buy anything. I then found the camera at Ritz Camera about 1 hour away (2 hours away from the best buy I was going to have to drive to).
So they did right by me.
I buy nothing online that is critical. The idea that there is NO ONE to that gives a sh*t online is the primary reason. At least with a store there is someone to annoy until you get what you paid for or get your money back.
Online stores also believe they can keep your credit card information unsecured or charge to it anytime they feel like it. More than half of the companies I have ever given my credit card to online have been problems later.
EVERY company beleives any subscription can be automatically billed to your credit card for a new subscription. EVERY last one of them. I subscribed to several professional and hobby subscriptions and have checked not to automatically renew, yet, each and every one did so. I also canceled each and every one.