These people where whom Harry Truman spoke of when he gave his famous “Bankers, now there’s a g-damned bunch of crooks for you.”
Almost makes you wanna root for the bad guys when the Wells Fargo stage gets held up in old Westerns.....
Dont call. Go into a branch and sit down with one of the customer service people at the desks.
My guess is that your card has not been compromised, but rather someone was “phishing” you for information. And you cannot blame the bank for that.
Sometimes when I am traveling I will get a call from a credit card that hasn’t been used in a long time—and then its used 2,000 miles away from home—and they want to verify that I am traveling. I dont see that as an intrusion, I see it as a benefit.
If your card HAD been compromised, it is the policy of most banks to cancel the card immediately. No exceptions, no exclusions. So, that is why I think someone else was yanking your chain.
Banks just don’t do the type of stuff you are describing. The last thing Wells Fargo is going to do is call you about that.
Don’t shoot the banker before you get the full story. Sit with an agent and keep asking questions until you understand.
Ping!