[Above My Pay Grade]

I've always found it helpful to READ what I am going to comment on, before commenting.

>>>SquareTrade analyzed iPhone accidents for more than 20,000 iPhone 4s covered by one of its plans and found an 82 percent jump in reports of broken screens in the device’s first four months, compared to the first four months after the iPhone 3Gs release.<<<

While the total population of iPhone 4s is obviously much greater than 20,0000, the SAMPLE that these statistics are based upon was about 20,0000 phones, of which about 4% suffered glass breaks.

So, based upon the sample, of those 1.5 million iPhone 4 sold on the first day, about 60,000 of them had glass breaks in the first few months. Perhaps not catastrophic, but 1 in 25 is significant number. Also, the fact that glass breaks are nearly twice as likely with the newer, presumably superior version is not a great sign.

[PA Engineer]

These claims are based on data from a firm called SquareTrade and is based on claimed analysis of 20,000 iPhone warranty customers.

Read it again. That is the entire population of claims under the warranty plan. Maybe it would be helpful if you read one word at a time.