I guess that's why my wife is called on often to support (fix) four or five friends' Windows machines. But I agree that Windows is WAY above 1980s Unix (can't speak to anything post-90s).
Hey, there are always those that need help - thank goodness... or the rest of us would need work!
Really, it is a shame that almost 80% of calls for help are for such stupid reasons that their teenager could solve...
Maybe we should be teaching adults more about computers.