I've found that pretty true. I have trouble finding good restaurants when I travel. Some might have good food, but service OFTEN lacks. Sometimes its the other way. But Chicago is a tough market. Food quality AND service AND location or decor have to be good. People here want the WHOLE experience.
Is Don Chin’s still a going concern and worth the drive out? It was mobbed when I frequented the area. The Palm was still in the Drake Hotel, so it’s been a few years.