Then outsourced their support to places like India where the help could barely speak English...
About 8 years ago, I told Dell to go to hell.
I used to service Dells.
Dell Tech support? Pffff.....
I learned a long time ago to just tell them the computer is DEAD.
That was the only way i could get the part i need shipped without spending 2 hours with them and their scripted troubleshooting methods.
Dell absolutely sucks and their “tech support” in India is beyond horrendous.