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Rick, Ok, what I posted was totally relevant. Listen and learn: Outlook stores your data in one of two places, on a server somewhere or in a file on your computer. This file ends with the 'file extension' (i.e., a '.' and 3 characters) ending in '.pst'. I told you exactly how to check where it is stored -> Click on Tools and then Account settings and read at the bottom. Then we can go from there. If you are using the mode of Outlook most companies configure it as, i.e., Exchange Server, then your email/contacts/etc is NOT on your computer and we'd have to copy it to your computer.

I'm going to bite my tongue and spare you an equal amount of sarcasm you gave, knowing you are frustrated.

A simple alternative, and right to the point, is to trust one of us IT guys to use something like TeamViewer (free screen sharing) and walk you through it. It would take me about 3 minutes to do that.