One of our largest customers was having a product problem. My boss and one of the VP’s were convinced it was a defect. I was managing customer complaints and was leaning toward it being an application problem on their part. Whle my boss and the VP were spending tens of thousands of dollars trying desperately to find that our company was making defective product, I called the manufacturer of the installation machine and asked him if he thought they were using it incorrectly. After describing what they were doing, he was also convinced the customer was screwing up.
I actually got in trouble from my boss and the idiot VP for daring to cantact this guy. They demanded to know how I found out the name of his company. “The sign on the side of the machine.” Then they wanted to know how I got the phone number. With great restraint, I simply said “Google.”
Long story short, I solved a major problem with a $30,000,000 per year customer at a net cost of two trips to the local plant and a trip to Mexico, under $1,000 and then got in trouble for it. These idiots droped $50,000 to find out the company was making a very good stable product. Duh.
In appreciation, six weeks later, my job of 18 years was eliminated. I now work for another similar type company and my non-compete expires in 4 months. Look out boys.
She was sent a major Dallas/Forth Worth plastics manufacture for clerical work and with in a week she was sent to shipping/receiving with no one in charge. With help from the workers there, she learned and took over the whole unit.
Three months later there was a big foul-up and all the big wigs descended upon her department demanding to know just how the screw up could have happened.
She: "I'm just a Kelly Girl."
WHAT? How long have you been running this department?
She: "Three months."
For the next week she trained a VP's son and then moved on to a new assignment.