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I love UPS. I've been using them for as long as Amazon, etc. have been in business (15 or so years?). Never a problem as far as I can recall and in my family we probably get a package a week and much more frequently than that at Christmas, birthdays, etc. Don't mind that the drivers are union - better to have decent wages and benefits and a dependable job rather than work for FedEx and be (mostly) a contract worker who has to own his truck, route, etc. And can be fired at will. They work them like dogs. Not much of a difference in price between the two companies.

I feel badly about your experience but we remember that one bad one and forget about the 100 good ones.

UPS is a company in transition though :( starting to be led by mba beancounters instead of those who came up through the rank and file.

No, I dont work for UPS but I happen to know lots of UPS and FedEx employees!

Colleen, thank you! I recently retired after delivering for 32 yrs. I took pride in serving my customers each and every day and they appreciated it. UPS handles millions of packages and hires hundreds of thousands of employees so if under 1% fails to do their job it results in thousands of unsatisfied customers.

Also, in my experience, many of the complaints people have are self imposed. Inadequate packaging, wrong zip code, incomplete address, etc.

I’ve had good luck with all three — UPS, FEDEX, and USPS.

We are truly blessed in this country. The level of competence is incredible just about everywhere you look.