How about this one...my daughter’s macbook pro.
When we bought it, I messed up and DID NOT activate the 3 yr Apple care on line..(today they do it for you IN the store)..so her hard drive goes bad...they see I bought the Apple care on the receipt but never activated it...FIXED.
Then last Christmas, the whole thing goes dead. Keep in mind she lugs this thing to ALL her classes and it has been dented and dinged.
Turns out the MoBo was bad...
So, she takes it to the Store in Denver. They give her a little bit of a hassle about NOT having the extended warranty in effect but...
After Christmas, they call her to pick it up, all fixed.
NEW monitor, bezel, upper and lower cases, new MOBO AND HD, all info properly transfered, iTunes etc AND latest full OSZ update from Tiger to Leopard...
Cost?
NOTHING...NOT A SINGLE PENNY!
Now that is CUSTOMER SERVICE...try THAT will effing DELL!
You paid for a 3 year extended warranty. Why are you surprised they fixed it? You PAID for that warranty, and if you don’t mind my asking, how MUCH is that 3 year warranty?