What's wrong with Best Buy?
A few years ago, right after our Best Buy opened here in Harrisburg, PA, I went in to buy a portable boom box for the wife for the kitchen counter.
The manager was at his post at the front door checking receipts and I counted no less than 23 “floor associates” wandering around, pestering customers, asking them if there was anything they could help them find.
(Some may think this is being helpful, but I feel its a royal pain. And anyway, I digress.)
After I made my choice, I took my purchase to the front of the store to pay for it.
They had two cashiers manning the cash registers and a line about 15 people deep waiting to check out.
Now keep in mind, they had 8 cash registers at the front of the store and only 2 were manned.
After standing in line for 10 minutes, the manager came over and told one of the cashiers to take her break.
The problem is that he didn’t replace her!
At that point, I spoke up and asked the manager, (and I’ll admit, I was using my Grouchy Old Curmudgeon voice) why he didn’t pull anybody off the floor to man the empty registers?
This was met with numerous echoes of this sentiment from the folks in line ahead of me.
In fact the gal at the front of the line stated that she had been standing in line for over a half hour. (And she looked to have at least $2500 bucks worth of stuff in her cart.)
His response was, and I quote “If you don’t like the way I run my store, you don’t have to shop here.”
My reply was, “You’re absolutely correct. I don’t have to shop here!”
I left my intended purchase right there on the floor and walked out.
I might add, everybody that was in line in front of me did the same.
So, that’s my tale of woe and what I think is wrong with Best Buy.
Remember, you asked.