“North American could be Canadian.”
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The escalation and case manager line for HP is located in both Toronto and Vancouver, BC, Canada, but the technical line is in India.
How do I know? My HP laptop is a lemon and after numerous call, you find out these things. Friends don;t let friends buy HP.
“Friends don;t let friends buy HP.”
The support is the same with all the big name companies. At least on HP’s business side(that I deal with) I get an American from time to time right off the bat. But then I only call to RMA parts under warranty.