Thanks. I'll look them over.
I am a former employee and long time Select Comfort Sleep Number Bed owner.
While I have been extremely satisfied with my bed for over 3 years and have never experienced any issues that I've seen described on this website, I always knew and also told the customer that no product has 100% customer satisfaction. An air-bed is right for some people and not for others. For me it was just what I needed to help my chronic back pain that I had lived with for over 10 years.
Some people will not notice a significant improvement from this bed, but many of those people had issues that no bed would have fully resolved. Select Comfort is constantly striving to improve their products. Additionally, several universities have conducted independent studies and have concluded that a majority of the people who slept on the bed reported better sleep and reduced back pain.
For that reason, Select Comfort offers the 30 night in home trial.
I certainly do not wish to defend the particular sales person who sold the bed to you, I know for a fact that there are employees who do not correctly word the explanation of the in home trial. I know myself have accidentally said free trial, just because it flows easily.
Does this make it right? No.
That is a risk you run into with any consumer product. Sometimes a product is misrepresented on purpose, but the majority of the time it is unintentional.
I defy anyone to claim that they have not made any error or accidentally provided inaccurate information. Does this excuse it? No.
But no matter what the sales person tells you, printed on the bottom of the receipt is a careful explanation of the return policy. Even if the salesperson does not 100% spell it out, the receipt does. And for those who claim 'I did not see it on the receipt' or 'the salesperson did not show it to me'...ever since approximately Jan 2003, underneath the return and exchange policy info has been a signature line that the customer signs signifying that he is aware of the policies. This is to protect both sides.
Plus, even before that signature line was added, the policy was always on the receipt and it is up to the individual to be a responsible consumer and read the fine print. There are bad salespeople in every company but they are certainly not commonplace to this one.