[Caramelgal]

While I've only purchased CD's and books from Amazon and never had any problems, I would imagine that your purchase of new electronic equipment would carry the same manufacturer's warrantee as if you bought it from a Wal-Mart or Best Buys. Just like the former, Amazon is a still a retailer even if it isn’t a “brick and mortar” store. One of the reasons that some non-brick and mortar stores can sell at cheaper prices is because they have less overhead.

When you purchase a new electronic item in its original packaging, there should be a warrantee card, registration form and information from the manufacturer about the warrantee included in the packaging. If you buy a defective product that doesn’t work or is damaged when you purchase it, the retailer will usually allow a refund or exchange.

But if after your initial purchase you have a warrantee problem, it’s not the retailer that will stand behind the warrantee; it’s the manufacturer who honors the warrantee.

http://www.amazon.com/gp/help/customer/display.html?nodeId=468516

[Yaelle]

When you purchase a new electronic item in its original packaging, there should be a warrantee card, registration form and information from the manufacturer about the warrantee included in the packaging.

This is what I was assuming, but MarkL seems to think that might not be. The manufacturer is Sony.