[jdm]

Got the dial-up working again, at least. I think a virus turned off a bunch of MS services. Once I restarted the AOL-related services (AOL is what I use for dial-up - just a back-up) I was able to log onto AOL with no problems.

Rootkit scans didn't turn up any suspcious items, so that was good.

However, this screenshot below disturbs me. See the two items circled in red? I don't know what those are. Sometimes there are up to nine instances of them running simultaneously.

Any idea if that's spyware? No software I've used can identify them except for Spydetector.

And if I try to delete those processes or stop them, I get an "access denied" message.

Not sure how to get rid of them.

I understand if you're tired of giving input on my sad situation, but thought it was worth another try. I appreciate your posts very much.

[papasmurf]

You’re using IE for AOL?

Click mon Tool>Manage Add Ons. Look for a Browser Helper Object (BHO) that you are sure you didn’t install, or wasn’t installed by a reputable company...I know Microsoft is there too, it’s ok. LOL

Disable it/them, and rerun your report.

[papasmurf]

All of the other Suspicious items you have above the two starting with /s /c are in my database as belonging to verifiable softwares.