The woman with the brat says that, Sorry not buying it.
Oh I dont doubt some people were ticked off sitting by the kid, but most folks try to make the best that they can out of a bad situation.
The only passengers to speak about it have all come out on the side of the mother.
I fly frequently and often take long, transatlantic flights with several connections.
If I was delayed for 11 hours and then my flight diverted because of a crying kid, I'd be pretty pissed at that airline.
Flying isn't always pleasant, but often necessary. Sometimes you just have to suck it up and endure it --if you want to get to your destination.