Wow, sounds like TheTrainRideFromHell! No wonder people were dropping like flies. That would be scary to be crammed in with that many people. Somebody probably either had a heart attack or a panic attack.
As for the smart@ss on the phone, I’d be real tempted to call back and speak to his manager about his attitude. I’m sure that they really don’t want their customers to be treated that rudely. That was just uncalled for.
Yeah I could do that... but next time I call I’ll get someone different anyway. I just hate it when I try to be polite, and whoever I’m being polite too is outright rude in response.