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To: Badray
I don't actually have anything against Toyota. Like you said, there are crooked dealerships with every brand. I've just been satisfied with the Chevrolets I've been driving, and have a dealership I trust (mostly because I know a lot of the mechanics in there). When I buy cars now, I buy the service department.

BTW, as to the thread topic, whether the dealer thought he was ripped off or not, taking the car out of someones driveway when you don't have a lien on it is pretty dangerous. It sounds like it's already cost him a bundle with the negative publicity, and he should have pursued legal options. He's a big target, and criminal charges of auto theft sound likely. Civil suits, keep it on the front page, more lost business. I sure wouldn't want to be the rookie salesman that made that sale.

68 posted on 07/31/2006 7:31:36 PM PDT by Richard Kimball (The most important thing is sincerity. Once you can fake that, everything else is easy.)
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To: Richard Kimball

I've been in the car business, in one way or another since 1977 and the old saying is that the sales department sells the first car and service sells the rest of them (to that customer). Service truly makes or breaks the dealership.

In my time, I've run across some really terrific dealers that care about their reputation and are scrupulously honest and don't put up with any nonsense. Some will push the envelope all the way to the edge. Only a few are really crooked and don't care what they have to do to make a buck.

If this dealer is in a large metro area, he probably doesn't care because there are always enough new customers that the ones who are pissed don't matter much. What's really bad about that is that they also attract the same type of salesman and the good ones avoid them like the plague, so you really get screwed.


70 posted on 07/31/2006 8:25:28 PM PDT by Badray (CFR my ass. There's not too much money in politics. There's too much money in government hands.)
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