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To: EastCobbRules
IMO, a franchise repair shop pulls customer for 2 reasons - Name and Guarantee's.
After that, they get the meat of their business - repeat customers and word of mouth business - by quality of work.

Autos are going to be in the culture for a long time and they will always need repair. If your shop has the right equipment and technicians who have the knowledge and guidance to do a good job, you will be successful.
Consistently keeping in-tune (an intentional pun) with the changing technologies is a necessity. I also think that one of the hardest things is to maintain good, knowledgeable technicians who will show up for work.

The backing of a good franchise can help with a lot of these issues, but it will come down to the example you set. Much god luck to you!

6 posted on 03/26/2006 9:00:31 PM PST by Khurkris (Don't blame me. I was out the entire day.)
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To: Khurkris

Thank you all for your great wisdom and sound advice!

I sincerely don't know what I would do without the friends at Freerepublic.


7 posted on 03/28/2006 8:40:29 AM PST by EastCobbRules
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