Then maybe you need to attach the diskette drive and try reinstalling the operating system software (Windows) or a boot disk which is supposed to come with the computer. I had to do that once. If someone has the same computer model as yours, maybe their boot up disk will work. I have at least 8 computers hanging around. At least one Windows 98.
And you tried F1? or all the function keys usually on the top row? I have to use F1 to reconfigure and reboot sometimes.
I would call Costco tomorrow or some other repair shops.
Let me know if I can help you.
....Westy.....
Won't he loose his imformation by doing that?