[george wythe]

Cingular sucks.. I had them and just couldn't wait till the contract expired.. When it finally did, I switched to ATT

Are Cingular and ATT Wireless part of the same amorphous network?

[tje]

It was about the day after I switched to ATT that it was announced that Cingular was buying out ATT.. This was after I returned from a road trip and I tried to make calls on the road and kept getting some error.. and I have a 'nationwide' plan that's supposed to work everywhere.. I couldn't even get roaming....

[nulife02]

Here is an actual letter I sent to Cingular Wireless that explains their atitude towards customers with problems - shut up and pay up:

Kim A. Weighous

Cingular Wireless
2321 North University
Lubbock, TX 79415-1717

Dear Cingular Wireless:

I continue to receive bills regarding this phone, which did not work at my location and was returned to you several months ago. Here is a summary of what happened with the phone.

Even when I first got it, the phone would ALWAYS drop the connection at my location in Mena, Arkansas, sometimes after 20 minutes, sometimes after 30 seconds. The phone worked fine everywhere else I tried it in the entire USA, including Reno, Nevada, Denver, Colorado, Ft. Smith, Arkansas and everywhere else it was tried. I took the problem to the local Cingular store (S&L Wireless) at 1109 Highway 71 South, Mena, AR. I was told the problem was my phone, and I needed to buy a new one. This is nonsense as the phone works fine everywhere but here, but I was rather rudely told this was my only option.

I then called the toll-free number and complained. I was told they would “check the equipment.” I told them I was going to try the phone one more time and then I was not going to pay for it anymore. I waited until well after the date I was told to wait, tried the phone and it worked for about 15 minutes and then dropped the connection once again. I then RETURNED THE PHONE with an explanatory letter to your office in Atlanta, Georgia approximately 2 months ago.

In legal terms, this is called “nonperformance.” So far your company has been totally unresponsive to my requests to have the remainder of this contract cancelled and the BALANCE WAIVED. If you check my call records, I have not used the phone in months, and used it very little before that as it was USELESS TO ME. If you continue to pressure me for money and damage my credit, this will become a legal issue.

Sincerely, Kim Weighous

I called the Company and got stone walled once again on January 17, 2007. AVOID THIS COMPANY - THEY DON’T CARE IF THEY PROVIDE SERVICE, THEY JUST WANT YOUR MONEY