[Vicki]

We always ask to talk to a supervisor. If you don't like what they have to say ask for their supervisor. Always tell them that you want to settle with them.

Offer them half. Keep telling them that it was a mistake and that you want to continue to be their customer because of their good service. So good, in fact, that you have told many people.

I have found persistence pays off. Good Luck.

[cainin04]

yeah, I tried that, and it did not work. I talked for over 30 minutes and it never really went anywhere. I was pretty nice at first and then tried getting tough, niether worked.

This company sucks and I will either end my agreement now! or I will end it in September.

I just don't think I should have to pay this high of a bill.