I'm recovering from the "Mommy calls" today ... sorta like what Rosie has to deal with. Mommy and/or Daddy are on the East Coast; baby girl/boy is on the West Coast with the computer; I'm in Austin. Mommy/Daddy call me, wailing that their baby child is flunking all their courses because the mean ol' computer doesn't work.
Closely related: Mommy/Daddy, computer-stupid, are in the dorm room with the computer. Baby child is elsewhere, running in the halls and chatting up sex partners, leaving Mommy/Daddy to call me.
I'll be glad when mid-terms are here ... I'd rather have the cryers than the officious Mommy/Daddy demanding I stand on my head for their baby child!
Nobody can explain it.
Some say she's still alive.
They even claim they've seen her
On the shoreline late at night.
So if you go down by the water,
You'll see her footprints in the sand
'Cause every night she walks the beaches of Cheyenne.
My condolences Rose... I know I get my share of insufferable calls, but those mommy/daddy calls sound like the worst... yeesh. "if you don't care enough about it to spend the time with me to fix it... then why, exactly, am I supposed to care about your problem, again?"
...or something like that... :-)
Oooh, yep, I've dealt with both scenarios!
But this year is sooooo much easier than last year. Last year Blaster came out about two weeks before the year began, NO students had updated or had antivirus software, and at the time, the residence halls weren't completely isolated from our side of the network or from other buildings on campus. It was a nightmare of the grandest kind. This year, most of 'em have learned, AND we're telling them we won't work on their systems if they don't have antivirus software of some sort. If they do and just got nailed before they had a chance to update, we can help...otherwise, have a nice day.
Of course, that just addresses the virus problems and not everything else...but it's a big part of it!