I expected that they'd let me swap it for another movie...SORT of a free rental, since we hadn't even watched the messed up one.
That they didn't means they've lost me as a customer. Phooey on 'em.
It was terrible customer service on their part. Really, whatever employee was responsible for that needs to be reprimanded. If it was the manager, I'd talk to the district manager and let them know how that store is handling customer service.