The building I work out of is strictly offices, and the print shop. But the help desk covers five major hospitals and several dozen smaller sites, over five telephone area codes.
Some people do think we work somewhere in their hospital. One woman demanded I come out to her unit to clear a jam out of a printer. She didn't stop demanding, even when I told her I was 30 miles away, and the only person there to answer calls for the whole hospital system on midnights.
So I called my boss at 3 AM, set up a three-way conference call, and things were finally spelled out clearly enough for even a pointy-haired manager to understand.
Gees! Some folks just don't have the sense God gave a goat. Why am I not surprised though? LOL
Are you still at work now?