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> I have a good idea of how you feel about that frustration from a different standpoint.

Sounds like you know where I'm coming from on that. Here's another horror story along those lines. My Mom's a teacher, and during the last year or so before her retirement the payroll office habitualy screwed up everyone's payroll records, sometimes depositing payments twice and then withdrawing them twice after the error was caught a few days later, and sometimes not depositing them at all. For a while for every two weeks every time she got a paycheck she had to go back to work on her day off to straighten it out, and she was constantly worried that her checking account would bounce because of their errors. I guess schools and paperwork don't mix!!!