[300winmag]

4. When the Recovery screen appears, click Next, and then click Yes to perform a normal, non-destructive recovery.

5. To perform a destructive recovery, click Advanced, and then click Yes.

I think the instructions would make more sense if this was numbered 4a and 4b. It looks like you have a choice there, and you want the NON-destructive recovery.

[2Jedismom]

Well, I'm on the mac which I have now set up in the kitchen (Steve will be so thrilled.)

Good morning.

The "Non-destructive System Recovery" appears to be the same as "System Restore" which just takes me back to the same black screen.

I'm going to give HP a call later on (after I take Joshua to school and get Matthew started on his school). I'm not paying them anything though...not to listen to me stammer through descriptions I don't know how to describe. I'll take it to the geeks down the street if it comes to it.