The fiber doesn't change anything installation-wise. They are simply being the lying
b@stards that they are are, being a telco/cable company after all.
Those routers that they install cost them about $300 to $500 each. They count on recouping that with the installation fee and several months of service.
Don't they periodically run a "free installation" promo??
YES! They have a promotion for free installation, free modem (after rebate), a $50 cash back offer if you order DSL online and two free months of service once you're hooked up.
I went for it, and that's when the CSR said that I can have that special but only if I pay the extra $100 since my neighborhood has fiber optic lines and I MUST have professional installation because of it.