[RosieCotton]

She may not be clicking on the two little arrows - where Microsoft hides options that haven't been used for awhile.

She should also be able to right-click on the menu somewhere and select the menus she wants...Standard, probably.

[RosieCotton]

Select the toolbars she wants, I mean.

[Corin Stormhands]

Thanks, we'll try that.