That was basically my question to him. I presumed that he’d run the gamut of instructions. It’s been a long time since I’ve done this, but a troublesome web reference to ‘Worldship Support Utility’ leads me to believe that they changed the file format for import, mandating use of their utility, likely to something proprietary.
At least that was my cursory read, particularly if the navigation doesn’t recognize his file.
(ignoring, of course, the variables of compressed and whether the file was on the local hd)
If this is the case, it’s a lesson for others using the program, myself included re future use.
The Export puts all the associated files into a proprietary file type. The Import utility will only look for that file.