Posted on 03/27/2025 5:39:02 PM PDT by chaosagent
Hopefully, someone out there in FR Land can help me with a UPS Worldship problem.
Last weekend the Shipping computer at one of my IT client's just up and died.
I wasn't really worried since I do a daily iDrive backup every evening.
So I purchased a new computer, got it set up, and after jumping through the usual hoops with UPS, I got Worldship installed. Next up, was to install the UPS database (address, past invoices, etc.) from my iDrive backup file.
I've done this before when I was upgrading machines where you just use the Worldship program to export the database on the old machine and then import it on the new machine. Easy Peasy.
But no matter how I Googled it, I found nothing telling me how to do this from a backup file.
So very reluctantly I got on the phone to UPS Support and after 1:45 minutes on hold, got Rajesh. And Rajesh, after hearing my problem, told me that there is no way to do this. You can only export from the old system and import to the new one. And he had no answer about why this wasn't doable.
Seems pretty obvious to me. I just can't believe that this is not possible
So before I get in another multi-hour phone queue to double-check Rajesh, I thought I would throw it out to the FR world.
Anyone have any ideas on this?
Yeah... if you didn’t use the Database Backup in the Administrator utility, there really isn’t an easy way to hack the db back over. It’s SQL on the backend, so a DB hacker/programmer could probably do it...
I had to updated an Admin and two Remote UPS Worldship workstations for a client recently. SpeeDee and FedEx were much easier to migrate.
I feel your pain, but there are a few Worldship support folks that DO know what they are doing.
That is how it is “supposed” to work.
The Export puts all the associated files into a proprietary file type. The Import utility will only look for that file.
I just find it amazing that UPS doesn't have a small app that will read the database located in the iDrive backup file and spit it out in the correct form to be able to import it into the new program.
Am I the only one who has had a HD die and needed to import from a backup?
I feel your pain, but there are a few Worldship support folks that DO know what they are doing.
I agree, but Rajesh is not one of them. LOL
There's more than one files that comes over. Some are UPS specific, some customer data, and company data. Probably why they drop it all down to one file.
I agree, but Rajesh is not one of them. LOL
Sanji, Rajneesh, and Steve are pretty good. At least, better than their software.
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