Never flew with them before and now wouldn’t even click on their name to compare pricing.
Full stop on:
United
Virgin Atlantic
I vowed to never “fly United” ever again 16 years ago after two flights in which my luggage was “lost” both times. The second time while I was in VN my wife called United and spent most of a day being shuttled from one computer to another and finally a fellow in the Chicago picked up the phone. She described my bag and he said he had seen it and United would probably send it back to my address in a week or so. Instead we got a letter from United 6 weeks later saying that the Legal Department had determined that United was not liable so I get nothing. I have since heard from an ex United airport employee that United sends 10% of Economy passengers stowed luggage straight to Chicago and never loads it in the first place. It gets put in the annual Lost Luggage auction.