Less than 10% of the time I call a customer support line, I end up with someone overseas with a thick accent and the predictable inability solve my problem or render good customer service. Boy do we need ‘Mericans to have those jobs back.
A few years back, I was having trouble authenticating Microsoft Windows Vista on my wife’s desktop computer, even though I had the original CD and the original Key numbers from the package. I must have called Microsoft half a dozen times for help. It was Technical support groups in USA. They could not solve my problem. Finally they transferred my phone call to some hot-shot in India, who asked my permission to remotely control my computer, and installed a new working copy of Windows Vista on my computer and gave me the new Key numbers to authentic. It has been working great after several years on my wife’s computer.