Yes I read the comments about bad service on yelp.
What is the connection with this case?
I guess I can see one.
The customer tried to bully the agent into breaking company policy, to withdraw the request for the passport and take the drivers license alone.
Ever seen an exec manipulate situations with “Do you know who I am??”.
It’s probably a tough office in NYC, they get all kinds of rude manipulative people in there, and she shut him down quickly.
I doubt the bad service in yelp was motivated by bigotry, and I don’t even think this case indicates bad service.
Just an exec with an ego throwing his weight around, with false claims of victimization and racism that came far too easily.
That’s not what I got from those comments...