I understand Avis’s initial response, they were disgusted by the false accusations of bigotry.
Their first response was accurate and truthful, but truth isn’t the best response in the world of public relations.
The exec really leaped to his lower impulses when he responded to a legitimate request for documents with wild accusations of bigotry in the press.
The damage from this irresponsible smear will cause others real harm — employees, investors, a brand, even customers who avoid them for reasons that turn out not to be true at all.
A lot of misdirected energy for one big shot exec’s ego.
And how about the agent who was unfairly smeared, will some overzealous reader decide to do research and cause her real life trouble?
All that could be true and very sad all around. I do need a job. They could hire ME to do their social media. (lol at that)