I already changed my password/bank info. Did not do it from my home computer. Federal Credit Union - they were great in helping me. Have nothing else on the home computer re: passwords except for email. Can I restore to an earlier date from yesterday? How did they know my license number?
It’s the same license number for everyone using that SKU of Win 7.
I am guessing that this action is when they got your license number, and I don't know exactly how.
Malware can easily corrupt the restore. Don't try to fix it using common tools. They already know about those and work around most. The first thing to do is disconnect from the internet and leave it disconnected until it is clean or rebuilt. Next use autoruns to shut off all the oddball startup programs (you'll have to use a usb stick). At that point you can try to update / repair using normal tools (e.g. restore from a backup)