Posted on 02/14/2014 12:12:40 PM PST by pabianice
I recently upgraded my Verizon cell phone because the one I was using had been discontinued. As part of the change I received a note that I could apply for a $50 rebate through Verizon. I did so, after searching online for the form which was not provided by Verizon. I completed the form and returned it with all the receipts. I have received back via email a denial because I "did not provide the sales receipt or bar code." I did provide them. So I tried calling Verizon to get this corrected. You cannot call Verizon. To call Verizon you must provide a series of code and billing numbers and registration details I never had. After going round and round with this, I called 611 to get a live person. That was over an hour ago and I am still on hold.
Is the Verizon "rebate" a fraud?
Verizon is overpriced. So many other avenues available now. Ditch em!
This happens so many times with all sorts of rebates and compainies that it has to be a deliberate scam they all use.
Good luck with your complaint, but don’t count on it.
If you signed up less than 30 days ago, you can return your phones and cancel the contract without penalty. They are an evil and unethical company. I do not know of a worse option in wireless service.
Yeah, they have a great network, but that is about all. Unless you are in an area where they are the only game in town, then run while you still can.
Just wait till you try to cancel service with them. They’ve got some poor schmuck in a basement someplace just waiting for you to try to find him.
I recently got four $50 rebates all the way thru on phone switchovers at a T-Mobile subordinate. Sure, their cell service is rotten, their throttled 3G is just about dial up speed and the sales locations are staffed with shady looking types, but the rebates all went through.
Look at the bright side, at least in my area of the country, Verizon is the premier cell provider with the most 4G LTE and coverage, by a long shot. SO here’s hoping you make it up on the flip side with decent cellular service.
One of your local television news stations will likely have a consumer advocate on staff who makes their money by reporting on bad customer service. Call them and have them go after Verizon for you. You’ll get your phone plus some sort of nice credit, too.
I have been dealing with Verizon on my Phone/TV/Internet service and separately on cell phone service.
I have found all over Verizon there are many internal discontinuities with regard to many kinds of information, such that I often find the left hand does not know what the right hand is doing.
Example: I have my cell phone bill set to pre-pay via a debit card. And that fact is definitely in their system, because they never fail to get the money out of the account. Yet, beginning a few days before my payment is automatically made every month (which, the date, is in their system also), I will start to get text messages that my service could be denied, in 4,3,2,1 day if payment is not received. The left hand does not know what the right hand is doing.
Example: I have had multiple occasions in recent years when for some strange reason a section of the state wherein I reside will lose the ability to make long distance calls out of our area. Invariably, through multiple layers of “customer” and/or “technical” service contacts, everyone would say they had no awareness of the issue, and yet, with my persistance and tenancity over the course of some hours each time, I have eventually gotten to an office that would say: “Yes, we know we’re working on it”. The left hand does not know what the right hand is doing.
I’ve dealt with this nonsense with banks; when I select the “Open a new account” option I get a live person quickly, then act like I got there accidentally. More than half the time they connect me to the correct area (with a live person) through their own “connections”...
I have never tried to contact them electronically. I walk in to a Verizon store and all my cares and woes are dealt with by the Techno Geeks who work there. A saavy lot they are.
Must've been designed by the same guys that us the 0bamascare site.
I buy the phone and make calls on it, lots of calls actually.
I'm just posting now to tell you that I have always had good luck with their customer service. This time 'round I was asked to enter and new password and such and I just waited until they rang me forward to the next step.
The young lady explained my options and cut my unlimited call/text bill from $120 to $60 per month...though I will actually believe that when I see the next bill.
I don't know about rebates. Can imagine they might be less than helpful about that. What I have done in the past when I had a small problem was ask to be passed to a supervisor, etc.
Try again. As I say I have had some really good customer reps.
I hate rebates in general because most of the rebaters try everything in their power to keep from paying out, up to and including fraud.
Verizon is the premium carrier which has never apologized for being the most expensive. They have always said it is because they are the best.
What happens is some idiot in upper management gets a brilliant idea of how to make more profit by cutting customer service or other things that set a company apart. People like this run companies into the ground, harm their customers, lose shareholder value, cost employees their jobs, pay or benefits; and often get rewarded for their hair brained schemes.
I pay Verizon about double what I would pay elsewhere, but like you I am finding that I am not getting much value for a very large difference in price.
They answer my phone calls.
I think you mean Verizon wireless.
They disconnected 5 phones while my husband was having major surgery - the credit they owed us wasn’t posted -They even had it documented that I would not pay until the credit posted.
right; like I said; inside Verizon one hand does not know what the other hand is doing
I called AT&T the other day to update my credit card and pay my bill. The girl instantly started giving me instructions on how to download the app and pay that way. I interrupted her and said I'll just pay on the phone with you. She kept calling me Mr. Matthew over and over..... I finally said that's my first name, my LAST name is _______. Call me Mr. ________ please! (Which drives me absolutely nuts! That happens all the time. Do people in this freaking country know how to use the word "Mr" anymore????)
Good service vs Bad Service just the other day: Chick Fil A. vs Harbor Freight.
I go to Chick Fil A and get a couple of sandwiches for around $7. Clean restaurant, professional and police service. "Thank you sir, have a nice day"
Harbor Freight: I go in and spend over $300 and the attitude I get is: Gimme your money and get the F#ck Out!
I’m perfectly happy with my Verizon internet as I live away from any cable service. I tried ATT but I could not even connect on their system, then had to pay $35 for them to cancel and restock the equipment they sold me.
I too have had problems with trying to connect on Verizon’s web page, as when I fill out, or even try to pay my bill, I am often sent back to the page I just left! Round and round.
Now, when I have a problem I take the problem to my local Verizon store and get it fixed there.
I deal with Verizon for a business account, and it is hard to get thru that automated menu too. I just end up pressing zero and holding it down until I get an operator, and force them to take care of my issue.
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