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Keyword: united

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  • David Dao and United Airlines Reach ‘Amicable’ Settlement [tr]

    04/27/2017 11:37:37 PM PDT · by catnipman · 58 replies
    NBC News ^ | 4/27/2017 | Daniella Silva
    "We look forward to implementing the improvements we have announced, which will put our customers at the center of everything we do." "We breached public trust, and it's a serious breach," Munoz said in an exclusive interview earlier Thursday with NBC News' Lester Holt, adding that he had introduced changes at the company because "a circumstance like we've all witnessed should have never happened, never happened." The airline also unveiled new policies early Thursday morning, including a promise to not use law enforcement to remove overbooked customers from planes, additional training for front-line employees and setting up an automated system...
  • United dragging report: ‘Our review shows that many things went wrong that day’

    04/27/2017 9:32:12 AM PDT · by Presbyterian Reporter · 35 replies
    WAPO ^ | April 27 2017 | Lori Aratani
    In a new report, United Airlines admits several mistakes were made before, during and after a man was violently dragged off a flight earlier this month, including calling in law enforcement to resolve an incident that was neither a safety nor security issue. In the report, released Thursday, the airline says it had allowed internal policies to distract from the need to treat passengers with dignity and respect and it outlines what the company intends to do to prevent a repeat of the incident. Under the airline’s new customer-first policy, travelers who voluntarily give up their seats will be eligible...
  • United Airlines Passenger Was Violent in Removal, Police Report Says

    04/26/2017 7:44:23 PM PDT · by SarahPalin2012 · 258 replies
    The New York Times ^ | April 25, 2017 | Jonah Engel Bromwich
    Newly released police documents claim that Dr. David Dao, the passenger who was shown being dragged off a United Airlines flight on April 9 in widely shared videos, behaved violently toward the officers removing him, but his lawyer dismissed this account as “utter nonsense.” The phone videos taken by other passengers set off waves of criticism and multiple statements from the airline, each more apologetic than the last. The police reports were released Monday afternoon in response to a freedom of information request filed by The New York Times and other news organizations. The releases included audio of the original...
  • Man, fiancée kicked off United Airlines flight en route to their Costa Rica wedding

    04/16/2017 5:02:40 PM PDT · by LouieFisk · 134 replies
    NY Daily News ^ | April 16, 2017 | Meera Jagannathan
    United Airlines just can’t seem to fly under the radar. A Utah man and his fiancée say a U.S. Marshal booted them Saturday from a Houston flight en route to their Costa Rica wedding after they changed seats without permission — the latest in a string of negative headlines for the bedeviled company.
  • Former beauty queen was roughed up on United flight: suit

    04/16/2017 3:20:40 PM PDT · by TBP · 28 replies
    New York Post ^ | April 15, 2017 | Susan Edelman
    A former Miss Venezuela is suing United Airlines over a nightmarish midair incident in which a flight attendant handcuffed her and enlisted two burly men to forcibly remove her in a dispute that escalated after she asked for a pillow. Carmen Maria Montiel, a Houston journalist and mom, recounted her ordeal in sympathy for Dr. David Dao, the United passenger who was dragged off a flight last week after he refused to relinquish his seat. “I can only imagine how he felt,” she told The Post. “I will forever be terrorized for what happened to me.” Montiel was sitting in...
  • United Airlines Passenger 'Stung by Scorpion' on Flight

    04/14/2017 1:12:13 PM PDT · by nickcarraway · 53 replies
    BBC ^ | 4/14
    A Canadian man says he was stung by a scorpion while travelling in business class on a United Airlines flight. Richard Bell said the scorpion fell from the overhead bin and onto his head during lunch on a trip from Houston, Texas to Calgary in Canada. After putting it on his plate, he was stung. United has offered compensation. It happened on Sunday, the same day a United passenger was violently dragged from a plane after refusing to give his seat to a staff member. Video of the incident has been watched by millions of people online. Dr David Dao,...
  • Angry United Airlines pilots' union issue statement denying ALL responsibility for forcible...

    04/14/2017 7:11:42 AM PDT · by Morgana · 198 replies
    daily mail uk ^ | April 14, 2017 | Stephanie Haney For and Ariel Zilber For and Associated Press
    FULL TITLE: Angry United Airlines pilots' union issue statement denying ALL responsibility for forcible removal of doctor last week and say Chicago cops are to blame The United Airline's pilots union released a statement on Thursday regarding Dr. David Dao's violent removal from Flight 3411 originating out of Chicago on Sunday. The union contended that the Chicago Department of Aviation's 'grossly inappropriate response' was to blame for the events that transpired, according to the United Master Executive Council's statement. The United Master Executive Council represents the airline's 12,500 pilots. The statement also pointed out that the plane from which Dr....
  • No, the media did not identify the wrong David Dao as United's passenger

    04/14/2017 12:00:31 PM PDT · by NobleFree · 17 replies
    LA Times ^ | April 12, 2017 | Matt Pearce
    [...] The origin of the rumor appears to stem from a bit of sloppy Googling by users of a crowd-sourced site called Everipedia, which published erroneous information that then spread across social media and was taken as fact. The site describes itself as “the encyclopedia of everything,” and it functions similarly to Wikipedia, where users contribute the content. As Dao’s name first began to circulate publicly, users of Everipedia created a page for Dao that identified him as David Thanh Duc Dao, “an American physician based in New Orleans, Louisiana.” To support this identification, users cited links to generic Internet...
  • Why United Was Legally Wrong to Deplane David Dao

    04/13/2017 11:44:28 PM PDT · by SteveH · 369 replies
    newsweek ^ | 4/13/2017 | jens david ohlin
    Like all airlines, United has a very specific (and lengthy!) contract for carriage outlining the contractual relationship between the airline and the passenger. It includes a familiar set of provisions for when a passenger may be denied boarding (Rule 25: “Denied Boarding Compensation”). When a flight is oversold, UA can deny boarding to some passengers, who then receive compensation under specific guidelines. However, Dao was not denied boarding. He was granted boarding and then involuntarily removed from the airplane. What does the contract say about that? It turns out that the contract has a specific rule regarding “Refusal of Transport”...

    04/13/2017 3:10:55 PM PDT · by Gamecock · 27 replies
    Want to help United Airlines avoid another #leggingsgate or #bumpgate? Now’s your chance! The carrier is hiring a Public Relations Manager. You can read the full job description here, but I do find the opening paragraphs of the job description to be not the least bit amusing– Along with transforming the way United does business, we are reimagining our airline’s award-winning Global Communications Team from nose to tail. Led by former Starbucks Corporate Communications executive, Jim Olson, United is building a state-of-the-art communications function that puts strategic storytelling and digital engagement at the center of our employee advocacy, media and...
  • Doctor who was dragged off United plane needs facial reconstruction surgery....

    04/13/2017 9:41:27 AM PDT · by ColdOne · 222 replies ^ | 4/13/17 | Liam Quinn
    Full title..................'United are worse than the Viet Cong': Doctor's daughter and lawyer speaks out and reveals NO one from United has called to apologize and he has lost his teeth, has a concussion and has to undergo reconstructive surgery................The man who was bloodied and dragged from an overbooked United Airlines flight said the treatment he received at the hands of police 'storm troopers' was more horrifying than when he left Vietnam during the fall of Saigon. Attorney Thomas Demetrio launched into an attack on the airline, while defending his client during a press conference in Chicago on Thursday morning. 'Here’s...
  • I Know You’re Mad at United but… (Thoughts from a Pilot Wife About Flight 3411)

    04/13/2017 9:36:43 AM PDT · by Impala64ssa · 145 replies
    The Pilot's Wife ^ | 4/11/17 | AngeliaJGriffin
    f there’s one thing I have learned over the years, it’s that there are always two sides to every story. On April 9th, a very unfortunate incident played out on United Flight 3411, the video of which has since gone viral causing a mass social media uprising with an ‘off-with-their-heads’ mentality. I mean, across the board. Fire ’em all and let the gods sort it out later. Look, I get it. When I first saw the video I was appalled too. To say that it was inflammatory would be putting it mildly. But it was also a situation that was...
  • Trump says the United Airlines incident was 'horrible' and urges airlines to lift limits....

    04/13/2017 9:29:07 AM PDT · by Morgana · 64 replies
    daily mail uk ^ | April 13, 2017 | Chris Summers For Mailonline
    FULL TITLE: Trump says the United Airlines incident was 'horrible' and urges airlines to lift limits on the vouchers they give to passengers re-allocated due to overbooking President Donald Trump has called the United Airlines incident 'horrible' and called on airlines to increase the amount they offer passengers to give up their seats on overbooked flights. The Wall Street Journal reported that Trump said: 'You know, there's a point at which I'm getting off the plane, seriously. They should have gone up higher. But to just randomly say "You're getting off the plane", that was terrible.' Dr David Dao is...
  • Mexico: body of man 'thrown from plane' found on hospital roof

    04/13/2017 8:02:48 AM PDT · by Oldeconomybuyer · 30 replies
    The Guardian ^ | April 12, 2017
    The body of a man, who witnesses said was tossed from a plane, landed on a hospital roof in Mexico’s northern Sinaloa state on Wednesday, according to a public health service official in the region which is home to notorious drug traffickers. Sinaloa’s deputy attorney general, Jesus Martin Robles, said a body found on the hospital roof showed injuries that appeared to be related to a strong impact. The public health service official said two more bodies were reported to have been found in the town, about 60 kilometres (40 miles) south of Culiacán, the state capital. Local media reported...
  • Attorney for United Airlines passenger Dao says there will 'probably' be a lawsuit

    04/13/2017 8:27:52 AM PDT · by ColdOne · 157 replies ^ | 4/13/17 | Natalia Wojcik
    An attorney for Dr. David Dao, the passenger at the center of the United Airlines incident, said that there will likely be a lawsuit as a result of the incident. "I think corporate America needs to understand that we all want to be treated in the same manner with the same respect and the same dignity that they would treat their own family members. If they do that, wouldn't it be great? So, will there be a lawsuit? Yeah, probably," attorney Thomas Demetrio said during a press conference on Thursday.
  • United to compensate all customers on flight passenger was dragged off

    04/12/2017 5:11:29 PM PDT · by ColdOne · 149 replies ^ | 4/12/17 | Rebecca Savransky
    United Airlines is reportedly compensating all customers who were on the flight in which a passenger was forcibly removed from his seat. All customers on the flight will be compensated for the cost of their tickets, CNBC reported Wednesday. JUST IN: United says all customers on flight 3411, where a man was dragged off, are receiving compensation for the cost of their tickets. — CNBC (@CNBC) April 12, 2017 Video surfaced earlier this week of security personnel violently dragging a passenger in Chicago from his seat after the man refused to give up his spot to an airline staffer. The...
  • Watch Out, United — Beaten Passenger David Dao Hires Two Prominent Chicago Lawyers![TR]

    04/12/2017 3:55:29 PM PDT · by COBOL2Java · 118 replies ^ | 4/12/2017 10:14 AM ET | PerezHilton
    Buckle up, United Airlines, because you're about to hit stormy skies. The airline has enraged the public this week for violently yanking an uncooperative passenger off an overbooked flight. Now, the company is gearing up for a legal battle that can't be fixed with a half-assed apology tweet. While United was playing the aviation blame game, the victim of Sunday's incident, Dr. David Dao, enlisted the aid of two prominent Chicago attorneys, hinting that he plans on giving the airline quite the ass kicking in court. The 69-year-old medical professional has hired corporate law specialist Stephen Golan and personal injury...
  • United Airlines Will Reimburse Passengers on Flight Where Man Was Dragged Off

    04/12/2017 3:12:04 PM PDT · by Morgana · 195 replies
    fortune ^ | April 12, 2017 | Aric Jenkins
    United Airlines says it will compensate the cost of tickets for every passenger on Flight 3411, where a man was forcibly removed and dragged earlier this week, according to CNBC. The news follows a second statement from United CEO Oscar Munoz, in which he said that "no one should ever be mistreated this way" — a pivot from his Monday statement. In the latter, Munoz said the passenger was "disruptive and belligerent." United has been in hot water since the video first emerged on Sunday, with outraged social media users calling for a boycott and leaving the airline 1-star ratings...
  • It's now fine for airlines to drag off a passenger if it comes out later he has a record

    04/12/2017 2:59:12 PM PDT · by Sean_Anthony · 43 replies
    Canada Free Press ^ | 04/12/17 | Dan Calabrese
    No. It's not. Apparently it's now fine for airlines to drag off a passenger if it comes out later he has a criminal record Here’s a question: Did the media go digging up the guy’s criminal history on its own? Or did the airlines put some oppo researcher on the case and feed it to a friendly reporter? Because that would be one hell of a PR counteroffensive if it turned out the airline’s fingerprints were on it. Better question: Does it matter? Is a corporation justified in treating a customer like inhuman garbage if it comes out after the...
  • Column United passenger threatened with handcuffs to make room for 'higher-priority' traveler

    04/12/2017 2:51:52 PM PDT · by Morgana · 30 replies
    la times ^ | April 11, 2017 | David LazarusContact Reporter
    t’s hard to find examples of worse decision-making and customer treatment than United Airlines having a passenger dragged from an overbooked plane. But United’s shabby treatment of Geoff Fearns, including a threat to place him in handcuffs, comes close. Fearns, 59, is president of TriPacific Capital Advisors, an Irvine investment firm that handles more than half a billion dollars in real estate holdings on behalf of public pension funds. He had to fly to Hawaii last week for a business conference. Fearns needed to return early so he paid about $1,000 for a full-fare, first-class ticket to Los Angeles. He...