[norraad]

"Buit eh aymh spickgeen Ingulizz".

[Nervous Tick]

>> JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers

LOL! Ouch! That’s gotta HURT...

[12Gauge687]

May I please say dis is not a veddy, veddy good ding.

How can they afford their new Tatas (motorcars)?

Dank you veddy much.

[top 2 toe red]

Macy’s, Dell, BestBuy...all use Indian call centers. I hate, hate when I have to call any of these three!

[garyhope]

A lot of call centers use Filipinos and sometimes I think they are worse than the Indians. I think the Indians are more well educated and have a history of English language use. And many of them know computers much better than the Filipinos.

They're all reading from a script and can't diverge from it very much. It gets very repetitious dealing with them sometimes.

[TSgt]

Internet Service Providings
http://www.youtube.com/watch?v=M8woC9B30zE

Good morning sir i’m calling from internet service providings would you be interested in switching your internet sevice providings to a provider that provides better service of internet service providings than your current provider?

[KarlInOhio]

JP Morgan has also announced that it will no longer route food stamp recipient calls to Indian call centers.

How much of that was caused by pissed off Indians quitting?

"I am veddy sorry for your problems getting twice as much for sitting on your butt all day than I do for getting a college degree and then working 60 hours a week." [mute] "Rajee, I cannot believe this. He is not working and he gets paid. I swear by the many arms of Vishnu that I would kick his butt if he was here with me."

[pnh102]

The company directed overflow calls from EBT card holders to two Indian call centers.

Someone who can afford phone service while on the dole is someone who should get a cut in benefits.

[RatRipper]

A year or so ago I received a sales solicitation call from Shell because I carry a gas card. The voice on the other end was obviously Indian, and I couldn’t understand them very well. But my thought was:

“Shell, are you wanting to sell me something, or are you just trying to pi$$ me off?”

[Ramius]

Yep... we need to keep all those low-wage no-skill jobs right here in America where they belong.

[BuckeyeTexan]

I knew these foreign call centers would never last.

I once spent an hour on an Oracle database conference call with the resident expert on replication. I understood about 25% of what he said. At the end of the call I told the facilitators that I needed a translation. They seemed really put out and asked why I hadn’t said something earlier in the call. I explained that they presented this guy as their resident expert so I felt I needed to give him my attention but since the call turned out to be a waste of my time that now they were going to have to waste their time translating the expert. They translated but they weren’t happy about it.

Any time I need fast technical support for a production issue and they put me through to an Indian that I cannot understand (& I do try), I immediately ask for the supervisor to join the call. When the supervisor has to repeat every word in translation, they get the message.

If they insist on wasting my time and money, I insist on wasting theirs.

[TomOnTheRun]

When I switch all the computers at home and work to Apple Macintosh the only thing I missed about Dell was the Indian accents at the tech support center. They sounded so polite, upbeat, and chipper when they told me I was screwed and nothing could be done to fix a problem.

[Ge0ffrey]

The real reason? Wages have dropped enough in the US to make Indian call centers prohibitively expensive.

[3niner]

I think the Jamaican accents are often easier to understand than the Atlanta accents.

[Larry381]

Anybody who owns a Dell computer and has called their tech support in India can vouch for the idiocy of this policy.
While the Indians are polite and try to help it is still very difficult to understand them. Every time I have called Dell Tech Support I eventually have to ask to speak to someone in the states to get the problem resolved.

[calex59]

What gets me are the ones who say their name is John or Mary or some other American sounding name trying to make you think they are in America, but their accent is so thick you can’t understand anything else they say.

[Condor51]

Citing a backlash from customers who complained that they were finding Indian accents hard to understand, Delta Air Lines has dropped the use of Indian call centers to handle sales and reservations.

Okay 'SERIES'.
I've seen this picture with Dell Computers. At first it was kind of funny, some Indian saying; "Hi, my name is Tommy, how can I help you".

But the humor wore off real quick when I got some 'Jimmy' that I couldn't understand at all. It got to the point that I'd just hang up and try to fix the problem myself.

And U.S. Telephone Customer Service isn't much better at times. The problem there is I don't speak or understand Ebonics. That too is a quick hangup when I get some mumbling 'LaTeesha'.

[Rookie Cookie]

How much of it has to actually do with anti-outsourcing sentiments then real problem understanding accents?