I knew these foreign call centers would never last.
I once spent an hour on an Oracle database conference call with the resident expert on replication. I understood about 25% of what he said. At the end of the call I told the facilitators that I needed a translation. They seemed really put out and asked why I hadn’t said something earlier in the call. I explained that they presented this guy as their resident expert so I felt I needed to give him my attention but since the call turned out to be a waste of my time that now they were going to have to waste their time translating the expert. They translated but they weren’t happy about it.
Any time I need fast technical support for a production issue and they put me through to an Indian that I cannot understand (& I do try), I immediately ask for the supervisor to join the call. When the supervisor has to repeat every word in translation, they get the message.
If they insist on wasting my time and money, I insist on wasting theirs.