Posted on 01/20/2024 11:09:53 AM PST by A Cyrenian
I forgot my password to sign into Intuit when I tried to install TurboTax.
I had to call their customer service to get to the page to reset the password. Their representative sent me an email with a link to enter some information.
They require you to send a picture of your license or passport before you can reset the password.
This seem excessive just to reset a password.
Has anyone had any experiences like this?
Thanks
Cancel and let them know why.
Intuit must be a tool of the World Economic Forum.
I’d quit them.
I use Intuit for my business. Haven’t had to reset my password but it does seem a bit odd. There are other ways to make sure it’s you. I have 3 questions they ask which only I know the answer.
They have your Social Security number.
I gave up on TurtleTax years ago when their software refused to take information entry for a Master Limited Partnership. This had not been a problem in prior years. They tried different experts for 2 hours and finally said, sorry we can’t do it. It was the only detail left to finishing a complicated return. So, I had to go elsewhere and start over. Now I have a CPA.
Big Brother doesn’t want you to have privacy.
Big Brother doesn’t want you to use cash.
You must conform to the New World Order, and be happy about it.
This is a very bad idea for the end user for obvious reasons and it is a good thing for vendors for equally obvious reasons
I don’t recall having to sign into my TT account, that I set up years ago, in order to install the latest version of TT (either disc or download). Why would a sign-in to Intuit be needed?
Be darn sure you are really talking to Intuit. Scammers will often use a phone number that is one digit different from a real company, or a website that is one letter different from a real company. Then they sit and wait for someone to make a mistake.
That’s probably not the case here. But it is worth considering.
This has become standard practice for identity verification with financial applications. Probably better than having a thief get into your tax account and divert a refund to their bank account. I had to do this about a month ago on another site, and the AI that does the initial screening didn’t believe it was me - I look older than my last license photo - so they had to move it over for a manual verification by a human, which went smoothly.
Makes sense in case your account was hacked. You don’t want the hacker to change your password.
send them a photo of a person with a full face mask on, dark glasses or goggles and a hat- and tell them due to covid restrictions you couldn’t take the mask off
I did online surveys for many years with e-Rewards. At some point they were bought by another company. Last year they required people to fill out an online form and submit a photo I.D. to a third party database. This had to be done in order to continue to do surveys, and earn e-Rewards points that you could use towards the purchase of gift cards, airline or hotel points. I told them I would never submit the one photo I.D. I have (driver’s license) to an unknown entity, so my survey days ended. Once you lose your privacy, you can never get it back.
How racist of them.
Imagine your ID in the hands of just anybody. That's what they want from anyone sucker enough to do business with them.
On tax software this is actually a good idea to implement some stringent identity protection. I say that as someone who has suffered identity theft where someone tried to file my tax return.
We still have to use a special code the IRS sends us each year to file our returns. Identity theft is a royal pain.
Are you sure you were talking to Intuit? ;-)
Lots of social engineering going on in the world these days.
I am not surprised. Identity theft for tax returns is a major problem. If someone else was accessing your return they could be filing for large refunds against your account. It could take almost a year for you to resolve while they hold any refund you are due.
In addition, if the IRS gets too many false returns from a e-filer, they will shut them down.
Blame the crooks, not Intuit (whom I use and trust them as much as I would a hungry angry tiger )
I applied for a credit card with a large hardware department store so we could keep track of our expenses for our home. I was approved and a few months later on my first purchase, it was denied as fraudulent.
I called the number on the back of the card and was told that I needed to send a copy of my driver license AND a 5 second video of me speaking so they could prove it was actually me.
I worked for a background screening company years ago and know that they knew it WAS me - I gave all the info on my credit report -ss#, phone numbers, past addresses, etc.
I refused to do the video or send them a copy of my DL and was told they would mail me forms to send in instead of doing the video. I couldn’t use the card until those were received by them. The snarky b-tch (you could tell she was very young - she said was at the co hq) said that I was the ONLY one who ever had a problem doing the video. (uh huh)
Oh, and the people I was to send the video to and my DL to were in the Philippines. (!!!)
A few weeks later, I got a letter saying my cc through them was revoked as my credit score dropped 100 points. When I called them to inquire about it as there was NOTHING on my credit report (800+ score) for them to cancel it and be a mark against my credit.
They said it was because I opened a credit card. It was theirs.
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