Posted on 07/15/2017 5:49:13 PM PDT by SMGFan
Conservative author Ann Coulter fired a fury of tweets on Saturday evening condemning Delta Airlines after she claims she was forced to move from her pre-booked seat. Coulter's tweet storm included criticizing the airline's protocol, WiFi, and even shaming another customer by posting a photo of the passenger taking the author's seat.
(Excerpt) Read more at washingtonexaminer.com ...
That seems unfair to United Airlines.
Jet Blue is the best.
So I sat in an aisle seat, and my two year old sat in an aisle seat on the opposite side about 3 rows back.
What??? You let your two year old sit ALONE (without you/parent), three rows back from you, for what had to be an at least three hour flight????
I know you said it was around 1980, and things/times were much different then...but still, I cannot fathom even considering letting my 2 yr old sit three rows back from me, seated next to a total stranger.
Sorry for the rant, but this just boggles the mind.
LOL! Putting on some headphones...whether or not there are batteries in the Walkman (Oh gosh, just dated myself), sometimes works.
In the past, they would ask, "smoking or non-smoking." I would suggest, "Talking or non-talking?" when they make seat assignments. ;)
The underlying problem is pervasive in all American Big Business. It is that the ‘Customer Interface’ does not make the rules, but it faces customer wrath when trying to implement them.
Then there is often a ‘Customer Service’ Department above them in the reporting line where you take your complaint: they don’t make the rules either. Their job is to shut you up and make you go away, not change the rules (and not give you any Service).
After that it gets difficult, because the real problem may be a stupid rule (Management’ fault!), a badly interpreted rule (IT’s fault), or an externally imposed rule (government’s fault). In all cases, THE CUSTOMER IS NOT ALLOWED TO TALK TO problem causing entity.
The customer’s job is to accept the situation and suck it up.
the board room policy for customer service is “who cares? we don’t”
(ironically that is the DC mindset too)
what happens when a car can drive you to the destination in autodrive vs cattle class?
2 hours preboarding + 2-3 hour flight + 1 hour to get off plane and get luggage
vs
5 hour autodrive.
Flights will be reduced to overseas and superlong distance and time sensitive work.
Sounds more like European socialized business. American business (at least USED to) care about negative feedback, how negative press will affect their business. Socialized businesses, not so much.
2 hours preboarding + 2-3 hour flight + 1 hour to get off plane and get luggage
vs
5 hour auto drive.
A three hour flight would likely equal an 11 - 13 hour drive. You have to add that in to your equation....
Six hours vs 12 hours (auto drive) is still an attractive/sometimes necessary option, for many.
Basic Economy is modern day "steerage". Expect to be treated like cattle with the airline using Temple Grandin methods to move you through the airport.
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