the board room policy for customer service is “who cares? we don’t”
(ironically that is the DC mindset too)
what happens when a car can drive you to the destination in autodrive vs cattle class?
2 hours preboarding + 2-3 hour flight + 1 hour to get off plane and get luggage
vs
5 hour autodrive.
Flights will be reduced to overseas and superlong distance and time sensitive work.