A sad story.
Sears was the "go to place for everything" for much of my lifetime and I do still own many Craftsman tools.
Instead of selling off those brands, maybe they should either close the stores, or make them much smaller places to sell them, and drop everything else.
I have had a number of Kenmore products over the decades and have been very satisfied with them.
Craftsman hand tools were and still are a reasonably priced alternative to the primo stuff like Snap-On. I used to rely on Sears for tools when I lived near a store. None around now and I dislike the Chinese crap Lowes and Homo Depot sell.
Sears quality fell off when they went cheap...
They used to carry quality men’s clothing and Craftsman tools had a lifetime guarantee...
The J C Higgins sporting goods was mid quality and they had a large selection to choose from...
I worked for Sears about 10 years ago...
I am sure the same issues that I faced as an employee are probably worse or the same...
every system from POS to inventory was antiquated and caused serious customer issues...
They are a dinosaur retailer.
At some point they will go extinct...
Sears needs to concentrate on padding the upper managements resumes by getting them all MBAs and 6 sigma certified. Streamlining their logistics to bring their customers quality goods and services at affordable prices is just so old fashioned.
I cant believe it but I actually ordered a couple things online from sears in the last month. Order wasnt screwed up and got to me okay.
First time in years I bought from them. Maybe beefing up their online presence would be another area for them to strengthen and increase sales.
If corporate management had a clue about management, this election season would provide a clear strategic path. Anti-American is not the way to go.
yeah ... me too
They rely on a customer base that is pre-internet. As they die off...the younger set just looks at Sears as someplace their grandparents shopped at.
I remember the first time I went into a Sears store as a homeowner. “My god,” I thought. “I’m home.”
But that was long ago,
and now my consolation,
is shopping Amazon.
I would definitely hold on to Craftsman and Kenmore -- maybe part ways with Diehard. Diehard's a good product, but selling car batteries without installation would be a hard sell to most consumers.
In a few years, you could reposition the company to compete with Amazon.
Maybe they should try selling stuff people want to buy at prices they can pay?.............just an idea..........
What would be left?
Last time I was in Sears was before Christmas. I would have bought about $200 worth of stuff, but after waiting at the counter for 10 minutes while salespeople wandered around aimlessly, I left. I don’t need Sears if they don’t need customers.
The Craftsman socket set I bought 15 or 20 years ago was made in America. The Craftsman socket set I bought a few months ago was made in China. I see no reason to continue purchasing Craftsman.
Sad indeed. We’re not going to have ANY ‘choices’ soon.
Everything is going online to cut down employees and storage.
I can touch it, smell it or take it right back to the store, I will do without.
Screw them all!
I still use their Die-Hard battery in my cars. Pop them in every 4 years. They never have failed one me.
the Army, Navy, and Air Force Exchange Systems (PX/BX) began selling Craftsman tools about ten years ago. It is good to find them there.