Last time I was in Sears was before Christmas. I would have bought about $200 worth of stuff, but after waiting at the counter for 10 minutes while salespeople wandered around aimlessly, I left. I don’t need Sears if they don’t need customers.
What you experienced is I what happened to me at Circuit City: salespeople standing around in clumps staring at customers. They were out of business a year later. Sears could be circling the same drain.