I cant believe it but I actually ordered a couple things online from sears in the last month. Order wasnt screwed up and got to me okay.
First time in years I bought from them. Maybe beefing up their online presence would be another area for them to strengthen and increase sales.
We ordered one full set of appliances from Lowe’s and the installer-—who rescheduled twice and was late when he did come-—was terrible. The dishwasher had to be completely replaced due to his malfeasance.
We got our newest stuff from Sears and it was installed well, on time.
We ordered one full set of appliances from Lowe’s and the installer-—who rescheduled twice and was late when he did come-—was terrible. The dishwasher had to be completely replaced due to his malfeasance.
We got our newest stuff from Sears and it was installed well, on time.
It's amazing to me that a company that got it's start as a catalog sales company has no clue how to market itself online.
Why they never tried to go up against Amazon early on escapes me, they already had the supply and distribution chain set up. Mail order was your forte at one time.
And with K-mart send your executives and store managers into Target and Walmart stores. Then go back and make your K-mart stores look like they compete. If you have to revamp some stores then close the really bad ones to save some money. While it would be nice to fix up the store I'm really talking about making sure the shelves are neat and the place doesn't look like a tornado went through it.
As for Sears why would you sell your branded lines unless you were planning on shutting down completely? If your brands still have popularity then open up appliance stores, tool and automotive stores and get out of the business you don't understand or don't have the means to compete in.