I worked for Sears about 10 years ago...
I am sure the same issues that I faced as an employee are probably worse or the same...
every system from POS to inventory was antiquated and caused serious customer issues...
They are a dinosaur retailer.
At some point they will go extinct...
6 months ago, we needed a new washer. We tried Sears.
Walked into a store empty of customers, and STILL needed to wait 10 minutes for the employee to get off the phone with someone to try to sell us a washer.
In the meantime, we had picked one out.
Her FIRST question, was did we have a Sears Credit Card, and she could take our application right there, if not.
We didn’t, and didn’t want one.
Then she tried to enroll us in some kind of Sears Frequent Buyer program. We weren’t interested, but she insisted. That took another 10 minutes, until the application crashed.
Finally, she started writing up the order. Delivery was extra, as was installation, and disposal of the old washer.
Oh, and we needed to buy a power cord, but they were out of these.
We’d been in the store for 30 minutes at this point. And were presented with a order that was nearly twice the price of the machine. We decided, no, and started walking away. The employee FOLLOWED us, complaining that she had done all that effort and time writing up our order, and that it was our OBLIGATION to buy it, now.
We left, went to the nearby Lowe’s, and had a washer picked out, purchased, and installation set up in 15 minutes. . .and all for a price lower than the base retail price at Sears Owebucks. . .
My Grandmother worked at Sears, as did the Mother of my best friend growing up.
This is so sad.